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Semester II

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  4. Diploma in Service Management (DSM)
  5. DSM (Course No.06)
  6. Semester II

DSM 2001 - Introduction to Services and Service Management

  • Teacher: Chamari Edirisinghe
  • Teacher: KP Mathotaarachchi
  • Teacher: Hashan Shan

DSM 2002 - Fundamentals of Customer Care and Customer Relationship

  • Teacher: Chamari Edirisinghe
  • Teacher: KP Mathotaarachchi
  • Teacher: Hashan Shan

DSM 2003 - Operation Management in Services

  • Teacher: Chamari Edirisinghe
  • Teacher: KP Mathotaarachchi
  • Teacher: Hashan Shan

DSM 2004 - Managing Service Quality

  • Teacher: Chamari Edirisinghe
  • Teacher: KP Mathotaarachchi
  • Teacher: Hashan Shan

DSM 2005 - Comprehensive Examination - II Case Based*

  • Teacher: Chamari Edirisinghe
  • Teacher: KP Mathotaarachchi
  • Teacher: Hashan Shan
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