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Semester II
Home
Courses
Diploma Programs
Diploma in Service Management
DSM (Course No.07)
Semester II
Course categories:
IHRA
Masters Programs
Masters Programs / Master of Science in Geoinformatics
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year I
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year I / Trimester I
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year I / Trimester II
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year I / Trimester III
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year II
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year II / Trimester IV
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year II / Trimester V
Masters Programs / Master of Science in Geoinformatics / MSc.GiS - Batch 06 - Intake 2024 / Year II / Trimester VI
Masters Programs / Masters in Business Management
Masters Programs / Masters in Business Management / MBM 2024/12
Masters Programs / Masters in Business Management / MBM 2024/12 / Trimester I
Masters Programs / Masters in Business Management / MBM 2024/12 / Trimester II
Masters Programs / Masters in Business Management / MBM 2024/12 / Trimester III
Masters Programs / Masters in Business Management / MBM 2025/13
Masters Programs / Masters in Business Management / MBM 2025/13 / Trimester I
Masters Programs / Masters in Human Resource Management
Masters Programs / Masters in Human Resource Management / MHRM 2024 (Course No.14)
Masters Programs / Masters in Human Resource Management / MHRM 2024 (Course No.14) / Trimester I
Masters Programs / Masters in Human Resource Management / MHRM 2024 (Course No.14) / Trimester II
Masters Programs / Masters in Human Resource Management / MHRM 2024 (Course No.14) / Trimester III
Masters Programs / Masters in Human Resource Management / MHRM 2025 (Course No.15)
Masters Programs / Masters in Human Resource Management / MHRM 2025 (Course No.15) / Trimester I
Masters Programs / Masters of Science in Service Management
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Preparatory Courses
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year I
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year I / Trimester I
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year I / Trimester II
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year I / Trimester II / Online Examination
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year I / Trimester III
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year II
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year II / Trimester IV
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year II / Trimester V
Masters Programs / Masters of Science in Service Management / MScSM (Batch 07) - English Medium / Year II / Trimester VI
Masters Programs / Masters of Science in Service Management / MScSM 2022
Masters Programs / Masters of Science in Service Management / MScSM 2022 / Year II
Masters Programs / Masters of Science in Service Management / MScSM 2022 / Year II / Trimester V
Masters Programs / Masters of Science in Service Management / MScSM 2022 / Year II / Trimester VI
Masters Programs / Masters of Science in Service Management / MScSM 2023
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year I
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year I / Trimester I
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year I / Trimester II
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year I / Trimester III
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year II
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year II / Trimester IV
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year II / Trimester V
Masters Programs / Masters of Science in Service Management / MScSM 2023 / Year II / Trimester VI
Masters Programs / Masters of Science in Service Management / MScSM 2024
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year I
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year I / Trimester I
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year I / Trimester II
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year I / Trimester III
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year II
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year II / Trimester IV
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year II / Trimester V
Masters Programs / Masters of Science in Service Management / MScSM 2024 / Year II / Trimester VI
Masters Programs / Master of Disaster Analysis, Management & Mitigation
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MSc.DAMM - Batch No. 4
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MSc.DAMM - Batch No. 4 / Trimester I
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MSc.DAMM - Batch No. 4 / Trimester II
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MSc.DAMM - Batch No. 4 / Trimester III
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MSc.DAMM - Batch No. 4 / Trimester IV
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MSc.DAMM - Batch No. 4 / Trimester V
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MDAMM - Batch No. 5
Masters Programs / Master of Disaster Analysis, Management & Mitigation / MDAMM - Batch No. 5 / Trimester I
Postgraduate Diplomas
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / Semester II
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / PGDCP 2024 - Intake II
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / PGDCP 2024 - Intake II / Semester I
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / PGDCP 2024 - Intake II / Semester II
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / PGDCP 2025
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / PGDCP 2025 / Semester I
Postgraduate Diplomas / Postgraduate Diploma in Counseling Psychology / PGDCP 2025 / Semester II
Bachelors Programs
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part I / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part I / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part I / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part II / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part II / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part II / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part III
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part III / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part III / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part III / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part IV
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part IV / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part IV / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2021/22 / Part IV / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part I / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part I / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part I / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part II / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part II / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part III
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part III / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part III / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2022/23 / Part III / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part I / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part I / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part I / Notices & Announcement
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part II / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part II / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part II / Notices & Announcement
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2023/24 / Part III
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25 / Part I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25 / Part I / Semester I
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25 / Part I / Semester II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25 / Part I / Notices & Announcement
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25 / Part II
Bachelors Programs / Bachelor of Labour Management - Sinhala Medium / BLM 2024/25 / Part III
Bachelors Programs / Bachelor of Labour Management - English Medium
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part I
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part I / Semester I
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part I / Semester II
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part I / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part II
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part II / Semester I
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part II / Semester II
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part II / Notices & Announcements
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part III
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part III / Semester I
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part III / Semester II
Bachelors Programs / Bachelor of Labour Management - English Medium / BLM 2021/22 / Part III / Notices & Announcements
Executive Diplomas
Executive Diplomas / Executive Diploma in Tourism, Event & Hospitality Management
Executive Diplomas / Executive Diploma in Tourism, Event & Hospitality Management / EDTEHM 2025 (Course No.6)
Executive Diplomas / Executive Diploma in Tourism, Event & Hospitality Management / EDTEHM 2025 (Course No.6) / Trimester I
Executive Diplomas / Executive Diploma in Tourism, Event & Hospitality Management / EDTEHM 2025 (Course No.6) / Trimester II
Executive Diplomas / Executive Diploma in Tourism, Event & Hospitality Management / EDTEHM 2025 (Course No.6) / Trimester III
Higher Diplomas
Higher Diplomas / Higher Diploma in Counseling Psychology
Higher Diplomas / Higher Diploma in Counseling Psychology / Batch 2025
Higher Diplomas / Higher Diploma in Counseling Psychology / Batch 2025 / Semester I
Higher Diplomas / Higher Diploma in Counseling Psychology / Batch 2025 / Semester II
Higher Diplomas / Higher Diploma in Service Management
Higher Diplomas / Higher Diploma in Service Management / Course No.06
Higher Diplomas / Higher Diploma in Service Management / Course No.06 / Semester I
Higher Diplomas / Higher Diploma in Service Management / Course No.06 / Semester II
Higher Diplomas / Higher Diploma in Service Management / Course No.07
Higher Diplomas / Higher Diploma in Service Management / Course No.07 / Semester I
Higher Diplomas / Higher Diploma in Service Management / Course No.07 / Semester II
Higher Diplomas / Higher Diploma in Human Resource Management
Higher Diplomas / Higher Diploma in Human Resource Management / Course No.01
Higher Diplomas / Higher Diploma in Human Resource Management / Course No.01 / Semester I
Higher Diplomas / Higher Diploma in Human Resource Management / Course No.01 / Semester II
Diploma Programs
Diploma Programs / Diploma in Labour Education
Diploma Programs / Diploma in Labour Education / DLE 2023
Diploma Programs / Diploma in Labour Education / DLE 2023 / Semester I
Diploma Programs / Diploma in Labour Education / DLE 2023 / Semester II
Diploma Programs / Diploma in Labour Education / DLE 2023 / Notices & Announcements
Diploma Programs / Diploma in Labour Education / DLE 2024
Diploma Programs / Diploma in Labour Education / DLE 2024 / Semester I
Diploma Programs / Diploma in Labour Education / DLE 2024 / Semester II
Diploma Programs / Diploma in Labour Education / DLE 2024 / Notices & Announcements
Diploma Programs / Diploma in Counseling Psychology
Diploma Programs / Diploma in Counseling Psychology / DCP 2023 - Intake II (Batch 06)
Diploma Programs / Diploma in Counseling Psychology / DCP 2023 - Intake II (Batch 06) / Semester I
Diploma Programs / Diploma in Counseling Psychology / DCP 2023 - Intake II (Batch 06) / Semester II
Diploma Programs / Diploma in Counseling Psychology / DCP 2024 - Intake I (Batch 07)
Diploma Programs / Diploma in Counseling Psychology / DCP 2024 - Intake I (Batch 07) / Semester II
Diploma Programs / Diploma in Counseling Psychology / DCP 2024 - Intake II (Batch 08)
Diploma Programs / Diploma in Counseling Psychology / DCP 2024 - Intake II (Batch 08) / Semester I
Diploma Programs / Diploma in Counseling Psychology / DCP 2024 - Intake II (Batch 08) / Semester II
Diploma Programs / Diploma in Counseling Psychology / DCP 2025 - Intake I (Batch 09)
Diploma Programs / Diploma in Counseling Psychology / DCP 2025 - Intake I (Batch 09) / Semester I
Diploma Programs / Diploma in Counseling Psychology / DCP 2025 - Intake I (Batch 09) / Semester II
Diploma Programs / Diploma in Drug Abuse Management Studies
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2021
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2021 / Semester I
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2021 / Semester II
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2021 / Notices & Announcements
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2022
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2022 / Semester 1
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2022 / Semester 2
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2023
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2023 / Semester I
Diploma Programs / Diploma in Drug Abuse Management Studies / Batch 2023 / Semester II
Diploma Programs / Diploma in Service Management
Diploma Programs / Diploma in Service Management / DSM (Course No.06)
Diploma Programs / Diploma in Service Management / DSM (Course No.06) / Semester I
Diploma Programs / Diploma in Service Management / DSM (Course No.06) / Semester II
Diploma Programs / Diploma in Service Management / DSM (Course No.07)
Diploma Programs / Diploma in Service Management / DSM (Course No.07) / Semester I
Diploma Programs / Diploma in Service Management / DSM (Course No.07) / Semester II
Diploma Programs / Diploma in Service Management / Repeat Examination for DSM (Old Syllabus)
Diploma Programs / Diploma in Information Technology and Management
Diploma Programs / Diploma in Information Technology and Management / DITM (Course No.01)
Diploma Programs / Diploma in Information Technology and Management / DITM (Course No.01) / Semester I
Diploma Programs / Diploma in Information Technology and Management / DITM (Course No.01) / Semester II
Diploma Programs / Diploma in Information Technology and Management / DITM (Course No.02)
Diploma Programs / Diploma in Information Technology and Management / DITM (Course No.02) / Semester I
Diploma Programs / Diploma in Information Technology and Management / DITM (Course No.02) / Semester II
Diploma Programs / Diploma in Management
Diploma Programs / Diploma in Management / DIM (Course No. 05)
Diploma Programs / Diploma in Management / DIM (Course No. 05) / Semester I
Diploma Programs / Diploma in Management / DIM (Course No. 05) / Semester II
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DSM-B7-Examination Registration
Teacher:
Sudesh Dissanayake
Teacher:
Prabuddha IHRA
Teacher:
KP Mathotaarachchi
DSM 2001 - Introduction to Services and Service Management
Teacher:
Prabuddha IHRA
Teacher:
KP Mathotaarachchi
DSM 2002 - Fundamentals of Customer Care and Customer Relationships
Teacher:
Prabuddha IHRA
Teacher:
KP Mathotaarachchi
DSM 2003 - Operation Management in Services
Teacher:
Prabuddha IHRA
Teacher:
KP Mathotaarachchi
DSM 2004 - Managing Service Quality
Teacher:
Prabuddha IHRA
Teacher:
KP Mathotaarachchi
DSM 2005 - Comprehensive Examination - II Case Based*
Teacher:
Prabuddha IHRA
Teacher:
KP Mathotaarachchi
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