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  3. Diploma in Service Management (DSM)
  4. DSM (Course No.07)
  5. Semester II

Semester II

DSM-B7-Examination Registration

  • Teacher: Sudesh Dissanayake
  • Teacher: Prabuddha IHRA
  • Teacher: KP Mathotaarachchi

DSM 2001 - Introduction to Services and Service Management

  • Teacher: Prabuddha IHRA
  • Teacher: KP Mathotaarachchi

DSM 2002 - Fundamentals of Customer Care and Customer Relationships

  • Teacher: Prabuddha IHRA
  • Teacher: KP Mathotaarachchi

DSM 2003 - Operation Management in Services

  • Teacher: Prabuddha IHRA
  • Teacher: KP Mathotaarachchi

DSM 2004 - Managing Service Quality

  • Teacher: Prabuddha IHRA
  • Teacher: KP Mathotaarachchi

DSM 2005 - Comprehensive Examination - II Case Based*

  • Teacher: Prabuddha IHRA
  • Teacher: KP Mathotaarachchi
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